Irwin Casino Privacy Policy

At Irwin Casino, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our platform at Irwin Casino.com or any current mirror such as irwin-casino17.com. By registering an account or using our services, you acknowledge that you have read and understood this document. We encourage you to review it carefully before proceeding.

Who We Are

We operate under GALAKTIKA N.V., registered under number 140803 at Scharlooweg 39, Willemstad, Curaçao. Payment processing is handled by Unionstar Limited (HE 356131), based in Limassol, Cyprus. Our platform holds a valid gaming licence issued by the Curaçao Gaming Authority, Licence No. OGL/2024/169/0146, issued on 28 October 2024. We are part of the same group as Sol, Lex, Starda, Drip, Gizbo, and Jet. At Irwin Casino, we take our legal responsibilities seriously and handle all personal data in accordance with applicable data protection laws.

Information We Collect

When you create an account or interact with our services, we may collect the following categories of personal data:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and country of residence
• Payment information, including card details, Interac, crypto wallet addresses, and transaction history
• Identity documents submitted for verification purposes (passport, government-issued ID)
• Source-of-funds documentation where deposits exceed C$15,000
• Login credentials and account activity data
• Device information, IP address, browser type, and operating system
• Gameplay data, wagering history, and bonus usage
• Communications with our support team via live chat, email, or Telegram

At Irwin Casino, we collect only the data that is strictly necessary for providing our services and fulfilling our legal obligations as a licensed operator.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To verify your identity and comply with Know Your Customer (KYC) requirements
• To process deposits and withdrawals across all supported payment methods, including Visa, Mastercard, Interac, Apple Pay, Google Pay, MuchBetter, Flexepin, and cryptocurrency
• To manage your account and deliver our gaming services, including access to 7,000+ games from 70+ providers
• To apply bonuses, manage your participation in our VIP Club (LIGHT, SPARK, FLASH, VOLT), and calculate cashback rewards
• To detect and prevent fraud, money laundering, and other illegal activities
• To send you promotional communications, including information about the Irwin Casino bonus, welcome package, free spins offers, and tournaments — where you have consented to receive them
• To provide customer support via live chat (24/7), email at [email protected], and Telegram @irwin_en_support_bot
• To improve the functionality of our desktop platform, mobile web interface, and iOS/Android apps
• To comply with our obligations under the Curaçao Gaming Authority licence

Legal Basis for Processing

Our Irwin Casino platform processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations under the Terms and Conditions you accept at registration
• Legal obligation — compliance with anti-money laundering (AML) regulations, identity verification requirements, and gaming licence conditions
• Legitimate interests — fraud prevention, platform security, and service improvement
• Consent — for marketing communications and the use of non-essential cookies, which you may withdraw at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, remember your preferences, and analyse site traffic. At Irwin Casino, cookies help us understand how players navigate our platform and allow us to optimise performance across devices. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our site.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With payment processors and financial institutions to facilitate transactions, including cryptocurrency withdrawals
• With identity verification and KYC service providers
• With game software providers where technically necessary
• With regulatory authorities and law enforcement agencies when legally required
• With our affiliate programme, Royal Partners (royal.partners), on an aggregated and anonymised basis
• With other companies within our group (Sol, Lex, Starda, Drip, Gizbo, Jet) where operationally necessary

Any third parties we engage are required to handle your data securely and in compliance with applicable privacy laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal obligations. At Irwin Casino, records related to financial transactions and identity verification may be kept for a minimum of five years following account closure, in accordance with AML legislation. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request deletion of your data
• Right to restrict processing — you may ask us to limit how we use your data in specific situations
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes
• Right to data portability — you may request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe in accordance with applicable law.

Security Measures

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, or misuse. Our Irwin Casino platform uses SSL encryption across all pages, and access to sensitive account data is strictly controlled. Additional verification is required for withdrawals of C$1,875 or more, and deposits exceeding C$3,000 trigger mandatory identity checks. We continuously monitor our systems to identify and respond to potential security threats.

Responsible Gaming and Age Verification

At Irwin Casino, we process age and identity data as part of our strict responsible gaming commitment. Our services are available only to players aged 18 and above. We use the information you provide to enforce this requirement and to support players who may show signs of problem gambling. If you need assistance, please contact our support team at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you through our platform or by email. We encourage you to check this page periodically so that you remain informed about how Irwin Casino handles your data. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your data, please do not hesitate to reach out. You can contact our team at:

• Email: [email protected]
• Live Chat: available 24/7 directly on our website
• Telegram: @irwin_en_support_bot

We are here to help and will do our best to address your concerns promptly and transparently.